Sales Engineer

Sales Engineer will be responsible for supporting Sales team in Sales activities including creation of sales quotes, technical presentations at customer sites, customer network requirement gathering, technology recommendations and network solution design and RFI/RFP support. This role has the customer-facing responsibility of being the primary interface for answering customer’s and prospect’s product and market related technical questions. Additional responsibilities include coordinating & performing product demonstrations, customizing general presentations to create customer specific technical presentations, maintaining high levels of technical product knowledge for signaling and messaging product portfolio, gathering customer feature requirements and submitting those requirements to Product Line Management and engineering.

Additional Responsibilities include:

  • Participate in customer meetings to support technical discussions.
  • Identify and satisfy customer needs with existing product solutions as well as define new product requirements
  • Ability to travel
  • Prepare, Coordinate, and Respond to RFI/RFP’s ensuring a complete & prompt submittal
  • Work with engineering and TAC teams to achieve prompt incident resolution

Qualifications:

  • Highly dependable, self starter, positive attitude with good organization and time management skills.
  • Detail oriented with the ability to multitask
  • Excellent written and verbal skills
  • Excellent knowledge of Microsoft PowerPoint, Excel, and Word
  • Strong interpersonal skills
  • Ability to work as part of a team to solve complex technical problems and work with accounts in complex political environments
  • Ability to work alone under pressure in customer environment
  • Strong technical background in telecom industry and direct customer experience
  • Knowledge of wire-line and wireless technologies & architectures (e.g. TDMA, CDMA, GSM,
    iDEN, UMTS, 3GPP, 3GPP2,, SMS etc), IMS concepts, OSS Systems & architectures
  • Knowledge of signaling in traditional and next generation networks particularly SS7, C7,
    ISUP, TCAP, IS-41 MAP, GSM MAP, SIP, DIAMETER, and RADIUS
  • Fluent English, Spanish is a plus