Technical Assistance Center Support Engineer

Provide Tier 2 level remote technical support and application problem resolution and escalation assistance associated with NewNet provided telecommunication solutions.
Report design, reliability and maintenance problems or bugs to Product Support and Engineering
Be able to articulate opinions on network problems and be able to debug field related issues.
Be able to use experience and analytical skills in order to understand and debug systems as well as develop creative and innovative solutions to problems as they arise.
Be able to foresee potential issues and proactively address them before they become problems.

Skills Required:

Experience with Telecommunications, UNIX and Networking in a support role.
UNIX skills, preferably Solaris. Knowledge on LINUX and AIX a plus
Demonstrated ability to learn complex software tools quickly
Highly organized to handle large number of simultaneous activities in a very fast paced environment, yet flexible enough to respond quickly to critical issues.
Strong communicator who is skilled in developing and maintaining key professional relationships.

Experience as a Support Engineer, preferably in a 7x24 telecom environment.
Good understanding of SS7 signaling including STP’s and other network nodes
Good knowledge on SIGTRAN, M3UA
Working knowledge on telecommunication protocol analyzers like INET, MGTS required
Experience of using and maintaining customer issue tracking database (JIRA preferred)
Experience in using and maintaining a knowledge base system.
Fundamental understanding of GSM, CDMA, and TDMA networks.
Experience on Short Text Messaging protocols and centers.
C, C++ programming languages.
Proven track record of working with Tier 1 Carriers and OEM Partners.