NewNew Communication Technologies Support

In order to best provide Customer Support, please see contact information based on your specific product line:

Distributed7 and SMServer Technical Support

International/US Toll Number: +1 203.647.0580
US Toll-Free Number: 1 877.698.5583
support@newnet.com

Traxcom, PDSN, Implicity Technical Support

Open a Case or RMA by Phone

Call 1-877-735-6162 and follow the prompts for creating a new Service Request.

Response:

You will be prompted to enter your contract number. After doing so, you will be placed in a queue to speak to a NewNet Network Engineer. NewNet strives to maintain hold times in queue of less than two minutes. After hours, NewNet strives to have a Network Engineer contact you within one hour or less of receiving your initial call.

To expedite the call please have:

  • Your contract number handy
  • Product software version
  • Information on any error messages received
  • Understanding of whether the problem is repeatable or sporadic
  • Understanding of the conditions under which the problem occurs, including any special actions that may have been occurring at the time the problem was observed
  • Identification of any other systems affected by the problem.
  • Steps taken to try to correct the problem
  • The approximate number of customers affected by the problem

Open a Case or RMA by the Web

For web cases, our portal can be reached using the following link: http://portal.newnet.sugarondemand.com

Software & Documentation

For software and documentation downloads please login at:

http://support.utstar.com using your UTStarcom login information. Select the ‘Downloads’ link from the left side menu.

RMA & General Inquires:

Send an email to: Customer.First@newnet.com

Feature Keys:

Send an email to: Featurekeys@newnet.com

Escalation information

In all cases, our primary concern is to solve your problem as rapidly as possible and to ensure that the situation minimally impacts your business and your ability to provide quality services to your customers.

If at any time you do not feel your problem is receiving adequate attention, you may take the following steps:

  • Email support@newnet.com
  • International/US Toll Number: +1 203.647.0580
    US Toll-Free Number: 1 877.698.5583

NewNet Communication Technologies

Business Address:

NewNet Communication Technologies
Trumbull Corporate Park
35 Nutmeg Drive, Trumbull, CT 06611

Main office number: 1-203-380-0537

Main office Fax number 1-203-647-0580

General email address: info@newnet.com